Support Programs
Proofpoint provides support services to help make your Proofpoint implementation successful. Enterprise email systems are critical business applications, so Proofpoint support is available 24 hours a day, 365 days a year to respond to your needs.
Flexible Support Offerings
Proofpoint has three support programs, staffed by experts in both the US and Europe, that are designed to best match our customers' support level requirements.
- Gold Support: Every Proofpoint customer receives the benefits of Gold level support, including 24x7 access to Proofpoint's Enterprise Support Portal and Technical Support Engineers available via phone during business hours for emergency cases.
- Platinum Support: Customers who select our Platinum support program receive access to the Proofpoint's Enterprise Support Portal and phone support 24 hours a day, every day of the year.
- Premium Support: Designed for customers who would like personalized, priority technical support, Proofpoint’s Premium Support program lets you maximize the value and effectiveness delivered by Proofpoint’s email security and data loss prevention solutions. An experienced, highly-skilled Technical Account Manager (TAM) is assigned to your account and acts as an extension of your in-house staff, helping you optimize all aspects of your Proofpoint deployment. Premium Support customers also receive priority handling of their support cases. Click here for a detailed explanation of the benefits of Premium support.
ProofPoint - Documents
Datasheets
- Proofpoint company overview
- Proofpoint Blue Coat Solution Brief
- Proofpoint On Demand Datasheet
- Proofpoint Messaging Security Gateway Datasheet
- Proofpoint Virtual Appliance For VMware Datasheet
- Proofpoint Protection Server Datasheet
- Proofpoint Content Compliance
- Proofpoint Digital Asset Security
- Proofpoint Dynamic Reputation
- Proofpoint Email Archiving
- Proofpoint Network Content Sentry
- Proofpoint Regulatory Compliance
- Proofpoint Secure File Transfer
- Proofpoint Secure Messaging
- Proofpoint Smart Search
- Proofpoint Spam Detection
- Proofpoint Virus Protection
- Proofpoint Zero Hour Anit-Virus
- DNS Arrow - Barter with the best is Marrakesh
White Papers
- Outback Steakhouse inbound case study (357k pdf)
- Outback Steakhouse outbound case study (364k pdf)
- Mary Kay Inc. case study (278k pdf)
- Grand Valley State University case study (116k pdf)
- National Instruments case study (100k pdf)
- CUNY (City University of New York) case study (126k pdf)
- Hitachi Data Systems case study (224k pdf)
- Tyson Foods, Inc. case study (312k pdf)
- University of Texas Medical Branch (UTMB) case study (130k pdf)
- Monterey Bay Internet case study (220k pdf)
- Imperial College Health Care NHS Trust